Shipping policy

SHIPPING

The Tack Room is NOT responsible for:
• Delays with UPS shipping
• Products that are lost or damaged in the mail. The shipping carrier will be responsible once the packages are shipped.
• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. Please contact us after the estimated delivery time has passed.
• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.